Collecting feedback from customers, employees, or event attendees is crucial for any business or organization. It helps to improve products, services, and customer satisfaction. However, manually sending out surveys and collecting responses can be time-consuming and tedious. This is where Zapier comes in. Zapier is a powerful automation tool that can help you streamline your survey and feedback collection process. In this blog post, we’ll explore how Zapier can automate surveys and feedback, saving you time and effort.
1: What is Zapier?
Zapier is a web-based automation tool that connects different apps and services together. It allows you to automate repetitive tasks between different apps, without having to write any code. With Zapier, you can create automated workflows, called “Zaps”, that trigger actions in one app based on events in another app.
2: Creating Automated Surveys with Zapier
One of the most common use cases for Zapier is automating surveys. You can use Zapier to automatically send out surveys to customers or employees, and collect their responses in a single location. To create an automated survey with Zapier, follow these steps:
1. Choose a survey tool: Zapier supports many popular survey tools, such as SurveyMonkey, Google Forms, Typeform, and more. Choose the survey tool that best suits your needs.
2. Create a Zap: In Zapier, create a new Zap and choose your survey tool as the trigger app. Set up the trigger to send out a survey when a specific event occurs, such as a new customer purchase or a new employee onboarding.
3. Set up the Action: Choose the app where you want to collect the survey responses, such as Google Sheets or Airtable. Set up the action to automatically add the survey responses to the chosen app.
4. Test and Activate: Test your Zap to make sure it’s working correctly, and then activate it. Your survey will now be automatically sent out and the responses collected in one place.
3: Automating Feedback Collection with Zapier
Zapier can also be used to automate feedback collection. You can use Zapier to automatically send out feedback requests to customers or event attendees, and collect their feedback in a single location. To create an automated feedback collection process with Zapier, follow these steps:
1. Choose a feedback tool: Zapier supports many popular feedback tools, such as Nicereply, Delighted, and SurveyGizmo. Choose the feedback tool that best suits your needs.
2. Create a Zap: In Zapier, create a new Zap and choose your feedback tool as the trigger app. Set up the trigger to send out a feedback request when a specific event occurs, such as a customer support ticket being closed or an event ending.
3. Set up the Action: Choose the app where you want to collect the feedback, such as Google Sheets or Airtable. Set up the action to automatically add the feedback to the chosen app.
4. Test and Activate: Test your Zap to make sure it’s working correctly, and then activate it. Your feedback requests will now be automatically sent out and the feedback collected in one place.
Conclusion:
Automating surveys and feedback with Zapier can save you time and effort, while also allowing you to collect valuable data from customers, employees, or event attendees. With Zapier’s powerful automation capabilities,
